SHIPPING
Our e-commerce operations are primarily based in France, Vietnam, and Germany, where we have established strong distribution networks. However, we also cater to customers across the entire European Union, ensuring wide-reaching service and accessibility.
Yes, we do ship outside of France. We collaborate with multiple trusted logistics agents to ensure smooth and reliable shipping across the entire European Union.
We ship through trusted carriers like UPS, DPD, and DHL. Shipping costs are calculated based on package weight, dimensions, destination, shipping method, and any additional services selected.
Your orders will be carefully packaged to ensure they arrive in perfect condition. We use durable materials like corrugated boxes, padded envelopes, and protective fillers (e.g., bubble wrap or biodegradable packing peanuts) to secure items during transit. For fragile or sensitive products, additional layers of protection are applied. Wherever possible, we prioritize eco-friendly and recyclable packaging to minimize environmental impact.
We strive to provide precise product weight information to ensure accurate shipping costs and a seamless customer experience. Our products are measured using calibrated scales, and we regularly verify these measurements to maintain accuracy. However, slight variations may occur due to factors such as packaging materials and manufacturing processes. If you have any concerns about product weights, please contact our customer service team for assistance.
Yes, you can combine multiple orders to save on shipping costs, provided they are placed within a similar timeframe and headed to the same destination. Please contact our customer service team as soon as possible after placing your orders to request a combined shipment. We’ll do our best to accommodate your request and minimize shipping expenses.
Yes, we offer free shipping on orders over €300 within the European Union. For orders below this amount, shipping costs are calculated based on factors such as package weight, dimensions, destination, and chosen shipping method. These costs will be displayed during the checkout process.
Yes, we offer a local pickup option for customers who prefer to collect their orders directly from our designated locations. This service is available at select sites in France, Vietnam, and Germany. To utilize this option, please choose “Local Pickup” during the checkout process, and select your preferred pickup location from the available list. Once your order is ready, we’ll notify you with the necessary details for collection.
Delivery times depend on your location and the shipping method selected:
- Standard Shipping: Typically takes 3-7 business days within the EU.
- Express Shipping: Usually delivered within 1-3 business days.
- Local Pickup: Orders are ready for collection within 1-2 business days after confirmation.
You’ll receive a tracking number once your order is dispatched to monitor its progress. If you have specific delivery timelines or concerns, feel free to contact our customer service team for assistance.
PAYMENT
Yes, your payment information is fully secure. We use trusted payment processors like Stripe and PayPal, which utilize advanced encryption and security measures to protect your data. Both platforms are PCI DSS-compliant (Payment Card Industry Data Security Standard), ensuring your payment details are handled with the highest level of security. Additionally, your payment information is not stored on our servers, adding an extra layer of protection.
Your credit or debit card may be rejected during checkout for several reasons, including:
- Incorrect Details: Ensure that the card number, expiration date, CVV, and billing address match what your bank has on file.
- Insufficient Funds or Credit Limit: Verify that your card has enough funds or available credit for the transaction.
- Bank Restrictions: Some banks block transactions for security reasons, especially for international or online purchases. Contact your bank to authorize the payment.
- Expired Card: Double-check that your card is still valid and hasn’t expired.
- Card Type Not Supported: Ensure that we accept your card type (e.g., Visa, Mastercard, etc.).
- Payment Gateway Issues: Sometimes, temporary issues with the payment processor can cause rejections. Try again later or use an alternative payment method.
If the issue persists, please contact your bank or our customer support team for assistance.
We accept payments through Stripe and PayPal, both of which may involve additional fees in certain situations:
- International Transactions: Both platforms charge extra fees for processing international payments and currency conversions. For instance, Stripe adds a 1% fee for international cards and an additional 1% for currency conversion.
- Dispute and Chargeback Fees: If a transaction is disputed or results in a chargeback, both Stripe and PayPal impose fees to cover processing costs.These fees vary by country.
Please note that these fees are typically absorbed by us and do not affect the total amount you pay at checkout. However, in specific scenarios, such as international transactions, additional fees may apply. For detailed information, please refer to the pricing pages of Stripe and PayPal.
Yes, refunds are available regardless of the payment method used.
We periodically offer discounts and promotions on various products. To stay informed about current deals, please visit our website’s promotions page or subscribe to our newsletter for the latest updates. Additionally, during major shopping events like Black Friday and Cyber Monday, we provide special offers across a wide range of items. For instance, recent reports highlighted significant discounts during Black Friday weekend, with savings on beauty and skincare products. Please note that promotions are subject to change, so we recommend checking our website regularly for the most up-to-date information.
WHOLESALE
Yes, we offer wholesale pricing to businesses interested in bulk purchases. Our wholesale program provides competitive rates and tailored solutions to meet your specific needs. To learn more about our wholesale options and to discuss your requirements, please contact our sales team directly.